Privacy Policy
This Privacy Policy discloses the privacy practices for iDataFlow Intelligence with regard to Your (a) use of our website, our applications, or any products or services in connection with the Application, Website/products (“Services”) or (b) any modes of registrations or usage of products, including through SD cards, tablets, or other storage/transmitting devices. This Privacy Policy along with the Terms of Use describes our practices regarding how we collect, store, use, share, and secure your personal information across our Website. It also describes your choices regarding use, access, and correction of your personal information, your rights in relation to your personal information, and how to contact us or supervisory authorities in the event you have a complaint.
By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use/access this Website.
We’ll review this Privacy Policy from time to time to make sure it is up-to-date. If you are just a visitor, then please note that this Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Policy periodically. If you are our registered user, we will notify you before we make changes to this Policy and give you the opportunity to review the revised Policy before you choose to continue using our services. By Personal Data, we mean any information that can either itself identify you as an individual (‘Personally Identifying Information’) or that can be connected to you indirectly by linking it to Personally Identifying Information.
COLLECTION OF INFORMATION
As a visitor, you can browse our Website to find out more about our Website. You are not required to provide us with any Personal Data as a visitor. When you visit the Site, we collect and store certain information to improve security, analyze trends/user behavior, and administer the Website to assist us in improving customer experience. We use this information to evaluate traffic patterns on our Website so that we can make it more useful to our visitors. We collect your Personal Data when you register with us, when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Website, or otherwise contact us.
We will only collect your Personal Data if we have a proper reason for doing so, e.g., to comply with our legal and regulatory obligations; for the performance of our contract with you or to take steps at your request before entering into a contract; for our legitimate interests or those of a third party; or where you have given consent. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example, to prevent payment fraud or confirm your identity).
Our primary goal in collecting your Personal Data and other personal information is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide courses, study material, tutorials that most likely meet your needs, and to customize our Website to make your experience safer and easier. We also use your Personal Identifiable Information together with other Personally Non-Identifiable Information to help us better understand our users and to improve the content and functionality of our Website. The information we learn from you helps us personalize and continually improve your experience at our Website. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein.
When you visit our Website, as part of a purchase of one of our courses or registering on our Website, we may collect a variety of information that you will voluntarily provide to us via one of our contact forms, via a chat or phone session (Personal Identifying Information), such as: Contact Information, such as name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number. Information to enable us to check and verify your identity, e.g., your date of birth, mark-sheets, Passport/Aadhaar /Voter ID details; Billing Information, such as debit card number, credit card number, and billing address; Unique Identifiers, such as username or password; Reviews or ratings, syllabus and course preferences, account settings, (including preferences set in the ‘Account’ section of our Website); and Information provided to us through our service, interaction with our customer service, participation in surveys, or marketing promotions.
We collect information about you and your use of our service, your interactions with us, as well as information regarding your computer or other device used to access our service. This information includes your activity on our Website, such as classes, study materials, courses, and search queries; details of your interactions with customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings; device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser, and standard web server log information, information collected via the use of cookies, web beacons, and other technologies.
With the help of backend applications, we aim to provide better services and better interaction with teachers, depending on the beneficiary’s line of interest. We also may ask for this information at other times, such as when you enter contests or other promotions sponsored by us and/or our partners. If you use a feature that requires payment of a fee, options like NEFT or Card will appear. In case of payments via credit or debit card, we will redirect you to registered payment gateways such as Razorpay, CCAvenue, PayUbiz, and other such registered gateways. You may store and save your payment details like card numbers with the gateway. We do not have access to this data. All
payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) on our servers. When you use one of our paid products, we track the web pages and information that have been accessed by you and store it on our servers. This enables us to track items that you have completed and those that you need to see.
The user’s full name and his/her display picture can be publicly displayed on the Website. Depending on what profile and what services they are seeking, iDataFlow can ask for more information relating to address, billing information, certificates, academic information, etc. iDataFlow can use technologies such as cookies, clear gifs, log files, and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience.
USAGE AND RETENTION OF INFORMATION
We use the personal information we collect, including your Personal Data, where it is necessary to deliver the services you have requested, where it is necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this Policy. We will use your personal information to provide, analyze, administer and improve our services, to provide you with a personalized experience on our Website (especially, by offering you services that are best suited for you), to contact you about your account and our services, to provide you customer service, to provide you with personalized marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
We further use your personal information to determine your general geographic location, provide localized courses and classes, enhance your user experience, provide you with customized and personalized study material, recommendations, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests, enforcing our terms (such as determining free trial eligibility), and communicate with you concerning our service (for example by email, push notifications, text messaging, and online messaging channels), so that we can send you details about new features and content available on the Website, special offers, promotional announcements, surveys, and to assist you with operational requests such as password reset requests.
SHARING AND DISCLOSING PERSONAL INFORMATION
We use other companies, agents, or contractors (‘Service Providers’) to perform services on our behalf or to assist us with the provision of services to you. We engage Service Providers to provide marketing, advertising, communications, infrastructure, and IT services, to personalize and optimize our service, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
SECURITY
We shall try to take all precautions to protect personal information both online and offline. We will try to protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. We have standard SSL certification which helps us create a secure connection between our server and the user to render any information or action. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. Only user passwords are encrypted in 64-bit encryption and stored because generally users use the same password on multiple sites, to prevent any kind of theft, piracy, or unauthorized access. If you believe your account has been abused or hacked, please contact us by sending us an email at [email protected] do not sell, transfer or rent your personal information to third parties for their marketing purposes without your explicit consent, and we only use your information as described in the Privacy Policy. We understand that you entrust us with your personal information, and we are committed to maintaining that trust and safeguarding such information. However, you understand and accept that no data transmission over the Internet can be guaranteed to be 100% secure, and therefore, we cannot give an absolute assurance that the information you provide to us will be secure at all times.
YOUR RIGHTS
You have the right to request access to the personal data we hold about you, request that we rectify or erase your personal data, and request that we restrict or block the processing of your personal data. If you have registered on the Website, you may generally update your user settings, profile, organization’s settings, and event settings by logging into the Website with your username and password and editing your settings or profile. You can delete your information by sending an email to [email protected]. We try to answer every email promptly where possible and provide our response within the time period stated by applicable law.
We retain your personal information as long as it is necessary to provide our services to you and others, and to comply with our legal obligations. If you do not want us to use your information anymore, you can request that we erase your personal information and close your iDataFlow account. Please note that if you request the erasure of your personal information, we will retain information from deleted accounts as necessary for our legitimate business interests, comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce the terms of use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
CHANGES TO THIS POLICY
We reserve the right to change this Privacy Policy at any time. The most current version of this policy will govern our use of your information and will always be available on the Website. If we make a change to this policy that, in our sole discretion, is material, we will notify you via an email to the email address associated with your account. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised Privacy Policy.
CONTACT US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, you can contact us at [email protected].